How long does setup actually take?
Setup happens in phases. First, you'll complete an onboarding form (or we can do it together on a call) so we have everything we need. Then we get your business live on the app in 1-3 business days. After that, we develop your launch strategy and create your social media content. Total time from start to launch: 7-10 days. Your dedicated account rep guides you through every step.
What if we're not tech-savvy?
No problem. We handle all the technical setup, training, and ongoing support. Your staff just needs to know how to check customers in—we'll train them in 30 minutes. Everything else runs automatically.
What's the commitment?
We ask Founding Members to commit to an initial 90 days so we have time to launch, optimize, and generate results. After that, plans continue month-to-month with no long-term contracts. Founding Members also lock in their introductory pricing for 12 months.
How much does it really cost?
Founding Member pricing is $297/month. Setup is normally $199, but the first 5 Founding Members get the setup fee waived. No hidden fees or surprise charges. The goal is simple: bring customers back more often, encourage referrals, and increase customer value over time.
Can we integrate with our existing POS system?
Exponent Rewards works with several popular platforms including Lightspeed, Shopify, Shopify POS, and other supported integrations. If your current system is not directly connected, don't worry we'll review your setup and recommend the best path forward. Our goal is to make onboarding simple without adding extra work for your team.
What if we don't see results?
We're results-focused. Most businesses should expect to see measurable growth within the first 90 days as customer participation, referrals, and repeat visits begin building momentum. If you're not seeing the progress we expect, we'll work with you to optimize your program at no extra cost.
